Shipping & Delivery Policy for Zeëskin Care

At ZeëSkin Care, we believe every part of your skincare experience should feel considered from the formulation to the moment your order arrives. This policy explains how we process, dispatch and deliver orders within Pakistan, as well as what to expect when placing a Cash on Delivery (COD) order.

How quickly will my order be processed?

Once you place your order, you will receive an order confirmation with your order number and order details.

Orders are generally processed and dispatched from our warehouse within 24–48 hours on business days, Monday to Friday.

We work to dispatch orders as promptly as possible while ensuring they are carefully prepared before leaving our warehouse.

If a product becomes unavailable after an order has been placed, our team will contact you by phone, WhatsApp, SMS or email to inform you of the situation and provide an estimated dispatch date.

 

Order Tracking

Once your order has been dispatched from our end, we will share the tracking details and tracking link with you through the contact information provided with your order.

 

You can use the tracking link to follow the progress of your shipment and check the latest delivery status provided by the courier.

 

If you require any further information or assistance regarding your shipment, please contact our Customer Care team with your order number. We will be happy to assist you.

 

How much does delivery cost within Pakistan?

We offer standard delivery across Pakistan at the following rates:

• PKR 250 — Standard shipping

• Free standard shipping — Orders above PKR 4,400

Shipping charges, where applicable, are displayed during checkout before you complete your order.

Which courier services do you use?

We work with registered courier and logistics partners to provide reliable nationwide delivery.

Depending on your destination and service availability, your order may be delivered through partners such as TCS, PostEx, or other delivery providers.

The courier partner may vary from one order to another.

When will I receive my order?

Standard delivery within Pakistan generally takes 3–5 business days after dispatch.

Please keep in mind that your overall delivery timeline includes:

• Order processing: 24–48 hours on business days

• Courier delivery: approximately 3–5 business days after dispatch

Deliveries to remote or less accessible areas may take longer.

Delivery estimates may also be affected by courier delays, weather conditions, public holidays, road closures or regulatory requirements beyond our control.

Do I need to confirm my COD order?

For Cash on Delivery (COD) orders, we may send an automated confirmation message to the WhatsApp number provided with your order.

Please confirm your order through WhatsApp when requested. This helps us verify your order and delivery details before dispatch and helps us maintain a reliable delivery experience.

If a COD order is not confirmed within the required timeframe, the order may be cancelled.

For some orders, we may also contact you through WhatsApp Call to confirm additional delivery information.

What happens if I do not confirm my COD order?

To ensure that orders are genuine and can be delivered successfully, unconfirmed COD orders may not be dispatched.

If a COD order remains unconfirmed for 24 hours, it may be automatically cancelled.

If you still wish to place the order after cancellation, you may contact our customer care team or place a new order, subject to our applicable order and payment requirements.

Can advance payment be required?

For certain orders, we may require partial 10% or full advance payment before dispatch.

This may apply to:

• Orders with a total value exceeding PKR 20,000/-

• Certain orders requiring additional verification

• Orders associated with previous refused or returned-to-sender deliveries

• Situations where additional payment assurance is required before dispatch

If advance payment is required, our customer care team will contact you with the applicable payment details.

The order will be dispatched after the required payment has been successfully confirmed.

What happens if I have previously refused or returned an order?

We understand that circumstances can sometimes prevent a delivery from being completed.

However, repeated refused or returned orders result in additional courier and handling costs. For this reason, customers with a history of refused or returned-to-sender orders may be required to make an advance payment for future orders.

COD availability may also be restricted where repeated delivery failures occur.

Any applicable payment requirement will be communicated before the order is dispatched.

How many delivery attempts will be made?

Our courier partners generally make 1–2 delivery attempts within the applicable delivery period.

Please ensure that the provided phone number is reachable and that someone is available to receive the parcel at the delivery address.

If the recipient cannot be reached, is unavailable after the applicable delivery attempts, or refuses to accept the order, the parcel may be returned to our warehouse.

What happens if I refuse or do not accept my order?

When an order is placed, we prepare and dispatch the products specifically for that order.

If a non-defective order is refused or returned because the recipient is unavailable, unreachable or declines delivery, additional courier and handling costs may be incurred.

In such cases, ZeëSkin  Care may:

• require advance payment for a future order; or

• recover reasonable delivery and handling costs associated with the returned shipment.

Where applicable, any charges or payment requirements will be communicated before a future order is dispatched.

Can I change my shipping address after placing an order?

Orders are prepared according to the shipping address provided at checkout.

If you need to correct or update your address, please contact us as soon as possible and provide your order number.

We will do our best to assist before dispatch.

Once an order has been dispatched, changing the delivery address may not be possible and will depend on the courier partner's policies and availability.

What should I check when receiving my parcel?

Please inspect the outer parcel and tamper-evident seal when your order arrives.

If the outer flyer is visibly damaged or the tamper-evident seal appears broken, please notify the courier immediately and contact ZeëSkin  Care as soon as possible.

If you intend to report a delivery-related issue, the package must not be opened until you have contacted ZeëSkin  Care and received further instructions.

Product returns and exchanges are subject to our Return & Exchange Policy.

Can someone else receive my order?

Yes. If you are unable to receive the parcel personally, an authorised family member, colleague or other person at the delivery address may receive it on your behalf.

Please make sure the person receiving the parcel is authorised to accept it.

ZeëSkin  Care cannot be held responsible for an order that has been correctly delivered and accepted by an authorised person at the provided delivery address.

Are orders delivered on weekends and public holidays?

Orders are processed and dispatched on business days, Monday to Saturday.

Orders placed on Sundays or Pakistan public holidays will be processed on the next business day.

Courier delivery schedules may vary depending on the destination and courier partner.

What if my order is delayed?

We work closely with our delivery partners to provide a reliable delivery experience, but occasional delays can occur.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

Our team will check the shipment status with the relevant courier partner and provide you with an update.

Do you offer international shipping?

We currently do not offer standard international shipping through our website checkout.

If you are interested in placing an order for delivery outside Pakistan, please contact us via WhatsApp +92-300-0222134 or info@zeeskincare.com.

Please include the products you would like to order, your full delivery address, and your country of destination.

Our team will review your request and provide a shipping quotation based on the destination and package weight.

For international orders, the customer is responsible for any applicable customs duties, taxes, import fees or other charges imposed by the destination country.

What happens if my parcel is returned to ZeëSkin  Care?

A parcel may be returned to us if it cannot be delivered after the applicable delivery attempts, the recipient refuses delivery, the recipient cannot be reached, or the address cannot be successfully verified.

If your parcel is returned, please contact our customer care team with your order number.

Depending on the reason for the return, we may arrange a re-dispatch subject to applicable shipping charges or payment requirements.

Invoice

Where applicable, a copy of your invoice will be included with your order.

Important Delivery Note

Delivery timelines are estimates rather than guaranteed delivery dates.

Unexpected circumstances such as courier operational issues, severe weather, public holidays, road closures, security restrictions or regulatory checks may affect delivery times.

We will always aim to keep you informed when we become aware of a significant delay affecting your order.

Seller Information:

• Legal Seller: ZeëSkin  Care (Pvt.) Ltd.

• Registered Address: 13-R Model Town Extension, Lahore, Pakistan

• Email: info@zeeskincare.com

• Contact / WhatsApp: +92-300-0222134

• Website: www.zeeskincare.com