At ZeëSkin Care, your satisfaction is our priority. We are committed to providing high-quality products and a seamless shopping experience. Please carefully review our policy below for details on how returns, exchanges, store credits, and refunds are processed.
- General Returns & Manufacturing Defects: You have 10 calendar days from the date of delivery to request a return or exchange for unopened items or manufacturing defects.
- Courier Damage (e.g., crushed, broken, or leaking on arrival): Must be reported within 24 hours of delivery.
We accept returns or exchanges only under the following conditions:
- You received a damaged, defective, or incorrect product.
- The product is unopened, unused, and in its original sealed packaging (with intact tamper seals, original inner films, and legible batch/lot codes).
Due to hygiene standards and the personal nature of
skincare, we cannot accept returns or issue refunds/credits for:
- Opened, used, or tampered products with broken seals.
- Items purchased during a sale or with promotional discounts.
- Gift cards.
- Returns based on personal preference (e.g., liking or disliking) or individual skin results.
Important Skincare Disclaimer: Skincare results vary by individual skin type and consistent usage. We strongly recommend performing a patch test before using any new product. ZeëSkin Care is not responsible for adverse skin reactions or allergies resulting from product use.
- Refunds on Prepaid Orders: We offer refunds exclusively on prepaid orders. Once your return is received and inspected, approved refunds are processed back to the original payment method within 7–10 business days.
- No Cash Refunds: We do not offer cash refunds.
- Online Store Credit & Exchanges: Depending on the situation, you may also be offered online store credit or the option to exchange your product.
- Sale Price Finality: Once sales start, the final price at the time of the sale will be the final price considered for any exchange.
Do not send any products back until your request has been approved. Unauthorized returns will be refused.
- Email Us: Send your request to info@zeeskincare.com or WhatsApp us at +92-300-0222134 within the applicable timeframe.
- Provide Details & Evidence: Include your full name, order number, and reason for return.
- For Damage/Shortage Claims: You must include video evidence of the unboxing starting from the unopened carton, alongside photos of the outer box, inner cushioning, tamper seal, and shipping label.
- For Other Claims: Clear photographic or video evidence of the item and
its packaging.
- Get Your Return Approval: Once approved, our team will share the return address with you to return the item.
Our Error: If the return is due to a damaged, defective, or incorrect item shipped by us, ZeëSkin Care will cover the return shipping costs.
Customer Preference / Standard Return: Customers are responsible for paying their own return shipping costs. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit. Original shipping fees are non-refundable and will be deducted from your refund amount (unless the return was due to our error).
You may cancel your order within 12 hours of placing it by emailing info@zeeskincare.com. If your order has already been dispatched, we will unfortunately be unable to cancel it.
Legal Seller: ZeëSkin Care (Pvt.) Ltd.
Registered Address: 13-R Model Town Extension, Lahore, Pakistan
Email: info@zeeskincare.com
Contact / WhatsApp: +92-300-0222134
Website: www.zeeskincare.com
