Privacy Policy
Overview
At ZeeSkin Care, we are committed to protecting your personal privacy. Ensuring the security and lawful handling of your personal information is central to our mission to provide you with the best possible experience. This Privacy Policy explains what personal information we collect, how we use and protect it, who has access to it, and what your rights are regarding your data.
Your use of our website www.zeeskincare.com signifies your acceptance of this Privacy Policy and our Terms of Use.
This Privacy Policy does not apply to websites maintained by other companies or organizations that we may link to. We are not responsible for any personal information you submit to third parties through our website. We encourage you to read the privacy policies of these other organizations before submitting your details.
Personal Information We Collect
We collect personal information in several ways when you interact with our site, including when you browse, create an account, or make a purchase.
Categories include:
- Order & Account Information: name, email address, phone number, billing/shipping address, and payment details (credit/debit card).
- Device Information: IP address, browser type, time zone, and cookie data.
- Interaction Information: pages/products viewed, referral sources, and site usage data.
- Communication & Feedback: messages sent to customer service, survey responses, promotions participation.
How We Use Your Personal Information
We use your information for:
- Order Fulfillment: processing payments, shipping, and sending order confirmations.
- Customer Communication: responding to inquiries and providing support.
- Service Improvement: analyzing behavior to enhance our site and product range.
- Marketing & Advertising: sending information about products/offers only with your explicit consent.
- Security & Fraud Prevention: protecting our systems, detecting fraud, and complying with laws.
Separate Marketing Consents
We send marketing messages only if you have given explicit, separate consent for each channel:
- Email Marketing
- SMS Marketing
- WhatsApp Marketing
You can withdraw consent at any time by: - Clicking “unsubscribe” in an email.
- Replying “STOP” to an SMS.
- Sending an “opt-out” message on WhatsApp.
We comply with Pakistan Telecommunication Authority (PTA) rules on unsolicited communications.
Sharing Your Personal Information
We do not sell your personal information.
We may share it with trusted sub-processors to operate our business:
- Payment processors
- Shipping partners
- Marketing platforms (e.g., Google, Meta/Facebook)
- Email/SMS service providers
Cross-Border Transfers & Sub-processors
Some of our service providers (e.g., Shopify, Google Analytics, Meta) may store or process your data outside Pakistan.
Where data is transferred internationally, we:
- Use contractual safeguards (e.g., data processing agreements).
- Minimize the data shared.
- Apply technical and organizational security measures.
Cookies & Tracking Technologies
Our website uses cookies, pixels, and web beacons to enhance your experience and analyze site use.
We provide a cookie consent banner with the ability to:
- Accept or reject all non-essential cookies.
- Manage preferences by category: Strictly Necessary, Analytics, Marketing.
You can also control cookies through your browser settings.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data (subject to legal requirements).
- Opt-out of marketing at any time.
Contact us at privacy@zeeskincare.com to exercise these rights.
Data Retention
We keep data only as long as needed for the purposes outlined in this policy:
- Account information: active period + 24 months.
- Order records: 6 years (tax/audit).
- Marketing logs: 24 months after opt-out.
Data is deleted or anonymized after these periods unless law requires longer retention.
Children
Purchases are restricted to individuals 18+.
We do not knowingly collect personal information from children.
If you believe a minor has provided data, a parent/guardian should contact us for deletion.
Security & Breach Communication
We use encryption in transit, access controls, and monitoring to protect data.
If a breach occurs that risks your rights, we will notify you and relevant authorities as required by law.
Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with the revised date.
Contact Us
For privacy questions, rights requests, or concerns:
info@zeeskincare.com
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