Return & Refund
Overview
At ZeeSkin Care, your satisfaction is our priority. We are committed to providing you with high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please carefully read the following policy for details on how returns, exchanges, and refunds are processed.
Return & Exchange Window
We offer a 10-day return window. You have 10 days from the date of receiving your item to request a return or exchange. To be eligible, your request must meet the criteria outlined below.
Return & Exchange Eligibility
We accept returns or exchanges only under the following specific conditions:
- You received a damaged or defective product upon delivery.
- You received an incorrect product (i.e., not the item you ordered).
- The product is unopened, unused, and in its original sealed packaging.
Non-Returnable Items & Conditions
Due to hygiene standards and the personal nature of skincare products, we cannot accept returns or offer refunds for:
- Opened or used products.
- Products where the original packaging, seals, or protective films have been broken or tampered with.
- Items purchased during a sale or with a promotional discount.
- Gift cards.
- Returns based on personal preference (e.g., dislike of fragrance, texture, or color).
- Returns based on dissatisfaction with results (e.g., “the product did not work for me”). Skincare results vary based on individual skin type, conditions, and consistent usage.
Important Skincare Disclaimer
We strongly recommend performing a patch test before using any new skincare product. Instructions for patch testing are available on our website and product packaging. ZeeSkin Care is not responsible for any adverse skin reactions or allergies resulting from the use of our products.
How to Initiate a Return or Exchange
To start a return or exchange process, please follow these steps within 10 days of receiving your order:
- Contact Us: Send an email to info@zeeskincare.com.
- Provide Details: In your email, please include:
- Your full name and Order Number.
- The reason for return/exchange (e.g., damaged, wrong item).
- Clear photographic or video evidence of the damaged, defective, or incorrect item and its packaging.
- For damage/shortage claims, video evidence of the unboxing from the unopened carton, including photos of the outer carton, inner cushioning, tamper seal, and the shipping label.
- Await Approval: Our customer service team will review your request. Do not send the product back until your request has been approved. Return requests submitted without the required details and evidence may be delayed or rejected.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days. The amount will be transferred via the original payment method or another agreed-upon method (such as store credit).
- Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund amount (unless the return was due to our error).
USER-GENERATED CONTENT, INTELLECTUAL PROPERTY AND DEFAMATION
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days. The amount will be transferred via the original payment method or another agreed-upon method (such as store credit).
- Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund amount (unless the return was due to our error).
Exchange Process
We only replace items if they are defective, damaged, or if we sent you the wrong product. Once your exchange request is approved, we will guide you on the process of returning the original item and dispatching the correct replacement.
Return Shipping
- Customers are responsible for paying their own shipping costs for returning an item.
- If the return is due to an error on our part (damaged, defective, or incorrect item), we will cover the return shipping costs.
- We highly recommend using a trackable shipping service, as we cannot be held responsible for returns lost in transit.
Order Cancellation
If you wish to cancel an order, please contact us at info@zeeskincare.com within 12 hours of placing it. If your order has already been dispatched, we will be unable to cancel it.
Courier Damage vs Manufacturing Defect
- Courier Damage (e.g., crushed or leaking on arrival): Report within 24 hours with photos/video.
- Manufacturing Defect: Report within 10 days with appropriate evidence (photos, video, etc.).
- We may choose to replace or refund the item at our discretion.
Return Authorization (RMA) Workflow
After your return request is approved, we will issue an RMA number and a pickup label. Returns without an RMA number will not be accepted and may be refused.
Lot/Tamper Check
Returned items must have:
- Intact tamper seals,
- Original inner films,
- Legible batch/lot codes.
Non-Returnable Items & Conditions (Bolded for Emphasis)
We cannot accept returns for the following items:
- Opened or used products.
- Broken seals.
- Sale items.
- Gift cards.
- Returns based on personal preference (e.g., “didn’t suit me”).
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
- Email: info@zeeskincare.com
- Website: www.zeeskincare.com
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